When a customer picks up the phone to call a moving company, they already have a lot on their plate. The stress of relocating, the uncertainty of pricing, and the fear of getting scammed or ghosted all weigh heavily on their minds.
At ZenMove Sales, we speak to hundreds of moving leads every single week—people relocating homes, apartments, and businesses across the country. As a dedicated sales department for moving companies, our team has a unique window into what customers are really looking for when they reach out.
Here’s what we’ve learned.
1. Fast, Friendly Response
Speed matters. The first company to respond to a lead is often the one that books the job. But it’s not just about answering quickly—it’s how you answer.
✅ Customers want a human on the other end.
✅ They want to feel heard, not rushed.
✅ They want professionalism without the pushiness.
Pro tip: Always answer the phone like you’re already their solution. At ZenMove, we make sure every lead hears from a real sales rep right away—no voicemail, no delay.
2. Clear, Upfront Information
Customers are often confused about how moving quotes work—and they hate hidden fees. When they call, they’re looking for:
- Transparent pricing (even if it’s a ballpark)
- An explanation of how the process works
- Clear next steps to move forward
“How much will it cost?”
“Is there a deposit?”
“What’s included in that price?”
The companies that communicate clearly, win. ZenMove’s trained reps are coached to explain your services in a simple, confident way—so the customer never feels lost.
3. Confidence That Their Belongings Will Be Safe
Behind every call is someone asking:
“Can I trust these people with everything I own?”
Customers are listening for signs of professionalism, care, and credibility—especially if they’ve had a bad experience in the past. Even small touches matter:
- Friendly tone
- Reassurance about the team’s experience
- Mention of insurance or damage protection
- Real reviews or testimonials
At ZenMove, we’re not just trying to “close a lead.” We’re helping real people make one of the biggest logistical decisions of their year.
4. Availability That Matches Their Timeline
This is one of the most overlooked reasons a customer might bounce. If they sense even a hint of confusion about availability, they’re gone.
“Let me check and call you back…”
“We might be able to fit you in…”
❌ That uncertainty = a lost job.
ZenMove reps are trained to use real-time availability and quote tools to give customers a confident answer on the spot.
5. Follow-Up—But the Right Kind
Customers don’t always book on the first call—but they do appreciate thoughtful, helpful follow-up. They want to feel like:
- You remembered them
- You’re not just blasting them with a script
- You’re helping them make a smart decision
ZenMove’s follow-up strategy is based on timing, tone, and personalization—because the second or third touch is often the one that books the move.
💡 Final Thoughts: Are You Giving Customers What They Want?
If your movers are answering calls between jobs or you’re relying on generic call centers, you might be missing what today’s customers expect.
At ZenMove Sales, we specialize in delivering a better first impression—the kind that makes people say:
“Yep, I trust this company. Let’s do it.”
✅ Want to Book More Jobs With Less Hassle?
Let your crews handle the moving.
ZenMove handles the sales.
👉 Book a Free Consultation
Learn how we help moving companies close more jobs by giving customers exactly what they’re looking for—from the very first call.