Think you’re losing moving jobs because of price or competition?
You’re probably losing them because you’re not following up.
At ZenMove Sales, we work with moving companies every day—and one of the most common reasons for low booking rates isn’t bad leads or weak crews. It’s this:
They never follow up. Or they do it too late.
In this article, we’ll break down why follow-up is critical in the moving industry, what most companies get wrong, and how you can build a winning follow-up strategy—or let ZenMove do it for you.
Why Movers Lose Jobs They Could Have Won
Here’s what happens all too often:
- A customer fills out a lead form or calls your company
- You give them a quote or some info
- They say, “I’ll think about it” or “Let me talk to my spouse”
- …and then you never hear from them again
But here’s the truth:
Most moving customers don’t book on the first call.
They’re comparing quotes, checking schedules, and waiting for someone to earn their trust.
70–80% of moves are booked after the first interaction.
If you’re not following up, you’re leaving money on the table.
What Customers Are Thinking After They Hang Up
When a lead doesn’t immediately book, it doesn’t mean they’re not interested. Often, they’re:
- Comparing your price to others
- Waiting on final move dates
- Distracted by other parts of the move
- Nervous about making a bad choice
That’s why the companies that follow up win—because they stay top of mind, build trust, and make booking easy.
What a Great Follow-Up Strategy Looks Like
To really move the needle, follow-up has to be fast, consistent, and helpful.
Here’s a basic follow-up sequence we use at ZenMove Sales:
1. 🕐 Same-Day Follow-Up
A quick check-in via call, text, or email within 2–4 hours of the quote.
2. 📅 1–2 Days Later
“Just checking if you’ve had a chance to review everything. Still a good time for that date?”
3. 📲 3–5 Days Later
Value-add message: “Let me know if you’d like help comparing options. I’m happy to walk through details.”
4. ❄️ Re-Engagement Message (1–2 Weeks Later)
If they’ve gone cold, a gentle nudge works:
“We still have a few spots for [date range]. Want me to lock one in for you?”
What Most Moving Companies Get Wrong
- ❌ Following up once, then giving up
- ❌ Not tracking who’s been contacted
- ❌ Waiting too long
- ❌ Sounding robotic or pushy
ZenMove’s team is trained to follow up strategically—always sounding like a real, helpful person who’s ready to solve the customer’s problem.
Let ZenMove Do It for You
Don’t have time to build a follow-up system? We’ve already built it.
When you partner with ZenMove Sales, we handle:
- 💬 Real-time lead response
- 🔁 Multi-channel follow-ups (calls, text, email)
- 📈 Lead tracking and status updates
- 🧠 Smart timing and scripts that convert
Our goal?
Book the move, so you can focus on doing the move.
Final Thoughts: Don’t Let Good Leads Slip Away
Your competitors aren’t always better. They’re just faster and more consistent with follow-up.
If you’re not booking as many jobs as you should be, it’s time to fix your follow-up system—or let the experts at ZenMove run it for you.
👉 Book a Free Consultation
We’ll show you how to close more leads with less effort—and stop leaving money on the table.